We’ve just improved how invoices are handled for cancellations.
Previously, invoices were automatically issued for the full reservation amount—even if a reservation was cancelled. Now, invoicing is more accurate and aligned with your policies.
From now on, invoices for cancelled reservations will reflect only the applicable cancellation fee, not the full amount. This ensures your records stay clean and your guests are billed appropriately.
Need to update an existing invoice?
If an invoice was already generated using the full reservation amount, it won’t update automatically. You can easily fix this by heading to the invoicing section in reservation detail page and selecting “Re-generate” from the actions menu. The updated invoice will reflect the correct cancellation fee.
Less confusion, better accuracy.